Terms & Conditions

Please also see the How To Order page for more ordering information.

General:


I make all of the jewellery on the site personally and by hand. I don't use jigs or any tools that might qualify the items as mass produced. My main tools are my eyes, fingers and pliers. Consequently, the designs are not necessarily uniform and will vary a little from one to the next, due to the individual nature of the hand crafting processes and the natural materials used.

In some cases, the actual item shown in the photograph may have sold elsewhere (I attend craft fairs etc.) after being photographed and I may either send you another made at the same time, or one I make subsequently to fulfil your order, so some natural variation may occur. If that is the case, I'll be happy to photograph the actual item you purchase before shipping if you'd like to check that it conforms to your requirements.

Details on the web site, both designs and jewellery specification and standard site pages are subject to change without notice.

A good range of dimensions are included in each listing, stated in both metric and imperial units of measure.  Please note that the photographs tend to show small jewellery items larger than they are in reality, so please check the stated sizes against a ruler to ensure that the finished item will meet your needs.

Customs & duty:


International buyers are wholly responsible for any taxes or duties due on the item as it passes through customs and there may also be collection fees charged by the carrier. 

So please familiarise yourself with the import thresholds applicable for goods for your region - I will always work with the customer to work out the best way to dispatch items, so please feel free to discuss options with me.  Appropriate and accurately completed custom forms and invoices always accompany each overseas parcel.  I will not put inaccurate information on customs forms for the purpose of evading import duties.

Damaged or faulty items:


I package items with great care with appropriate materials and methods and expect them to arrive with you in perfect condition, but things can simply happen in transit beyond my control. If when an item arrives with you, you are less than delighted with its condition, please e-mail me immediately and I'll be happy to address your concerns - I want my customers to be happy.  I will strive to come to an arrangement with you to resolve the situation to your satisfaction.   In the case of damage that may have occurred in transit, please retain the goods and all packaging until advised that you can dispose of them, as either myself or the carrier may need to inspect them - or ask to see photographic evidence of the damage.

Returning Items:


I would hope that you'll be delighted with your order, but under the new Consumer Contracts Regulations you now have an increased period of 14 days after receipt of your order to inspect the items and ensure that they meet your requirements.  If I receive no communication from you within 14 days of the anticipated delivery date you will be deemed to have received the items and to be fully satisfied with your order.

If you choose to return an item, you must advise me within that 14 day period that you intend to do so and then must get the item to me within 14 days.  A refund will be made once  I have the item back and have inspected it.   When you advise me that you will be returning an item, to assist you in doing so, I will send you a link to a pdf version of a form to print out and complete to return with your item, to ensure that no errors are made during the refund process and to cancel the order.  You are advised to keep a copy of your completed form.

The returned item must be in the original 'new' condition; totally unworn and preferably in the original packaging  as this is designed for security in transit.   Postage for returns will not be part of the refund, unless the item is damaged or faulty, in which case I will refund your return postage fee along with the full item price paid.    When an item was originally purchased, if the customer also paid for a Special Delivery or other postage upgrade to ensure an enhanced delivery service, this additional fee is not refundable, just the item price, which included postage.

Within the terms of the legislation, I reserve the right to deduct money from the refund where there is evidence of wear or damage and this diminishes the value of the returned item.

Please be mindful that once items are paid for in full and delivered to you, they become your property, so legal responsibility for them during any return transit is yours and an appropriate postal method with insurance and proof of delivery is recommended for your protection.     At the very least you must obtain Proof of Posting.

Please note that custom or bespoke items that couldn't be sold to someone else (eg. personalised or custom fit) are excluded from these rights of return.

Digital Downloads:


In the case of digital downloads (such as tutorials available on the site), the order can only be cancelled, within 14 days, before the download commences.  Once you start to download the file, your right to cancel the order is waived.  The shop software does record the time and success status of attempted downloads.

Copyright


All of the jewellery and greetings card designs, site content, text and photographs are subject to copyright protection and must not be copied or used in any way whatsoever without written permission.   Copyright on all items for sale and their images and descriptions is owned by Julia Hurst, trading as Boo's Jewellery and using the name Boo.

Jewellery and other items for sale on this site must not be offered for sale through third party sites without a formal contract and agreement in place.

Please retain a copy of my Terms and Conditions:


If you would like to retain a copy of the information contained on my Contact, How to Order and Terms and Conditions pages on the site, I have all of that content compiled into a single .pdf document that you can either save or print for your records.  I would recommend that you do so at the time of ordering as the document may change over time.  You will need Adobe Acrobat to read the document and it is around 40Kb in size.  The current version is Version 3.

Date last edited:  24th August 2016.

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